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SALES & MARKETING SKILLS
CUSTOMER SERVICE SKILLS
To many organizations, customer service is one of the most challenging and neglected areas of management. For customers the quality of customer service determines whether to buy, and particularly whether to remain a customer.
Think for a moment how you yourself behave as a customer. You can perhaps think of an occasion when poor customer service or an unhappy exchange has driven you to leave a supplier, even if the quality and value of the product or service itself is broadly satisfactory.
You will be able to:-
* Retain customers through effective customer service
* Focus on proactive opportunities (growth, innovation, development, etc) rather than reactive fire-fighting
* Have a culture of delighting and retaining customers
* Invest in hanging onto your existing clients
* Have a measurable standard of service and make sure that staff work towards it
Other training options available:-
==> In-House training programmes
==> 1-to-1 Coaching
==> We provide material - you deliver the training!
SALES SKILLS
Today's environment requires a business minded, solutions approach to selling; whether maintaining a customer relationship or focusing on attracting new customers to expand marketshare. Our courses focus on:
Addressing the competitive nature of most selling environments
Knowing that some form or level of sales negotiation is always present and reflect the characteristics of a customer relationship focused sales negotiation.
Expectations of a problem solving, value based solution from supplier sales people that focuses on what customers perceive as value.
By the end of the course participants will be able to:
* Appreciate the need for gaining new business
* Apply the stepping stones to a successful sale
* Carry out the preparation required for a successful call
* Use questioning and listening techniques effectively
* Identify both verbal and non-verbal buying signals
* Handle and overcome objections
* Close the sale
Other training options available:-
==> In-House training programmes
==> 1-to-1 Coaching
==> We provide material - you deliver the training!
SELLING ONLINE
Selling Online is the ABC guide to running your business online. Our aim is to equip you with practical skills that will enable you to sell your products/service online.
Online selling has a number of advantages over selling by conventional methods that include: you can work from home, you don't need to pay shop assistants, rent for premises, or answer a lot of pre-sales queries etc.
In 2009, global e-retail was forecast to grow by 13.3%, despite overall retail growth shrinking by £1.7bn. The global market is continuing to benefit from more internet users, more shoppers and more transactions taking place online.
BENEFITS:
- Learn from our selling & marketing online experience
- Learn about the profile of online customers
- Develop e-commerce web designing techniques
- Develop effective selling & marketing skills
- DPskills Certificate
Other training options available:-
==> In-House training programmes
==> 1-to-1 Coaching
Training
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SALES & MARKETING SKILLS
